To find out more information or to sign up for your free, no-obligation consultation, please complete the form below and a Team Member will be in touch with you soon!
Terms and Conditions
Emerge Weight & Hormone Specialists
(formerly ThreeHealth)
Effective Date: January 1, 2026
Last Updated: January 1, 2026
Acceptance of Terms
Welcome to Emerge Weight & Hormone Specialists. By accessing our website at www.three.health, scheduling appointments, using our services, or becoming a patient, you agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our website or services.
These Terms and Conditions constitute a legally binding agreement between you and Emerge Weight & Hormone Specialists, located at 3500 188th ST SW Suite 250, Lynnwood, WA 98037 & 1313 E Maple St, Bellingham, WA 98225.
About Our Practice
Emerge Weight & Hormone Specialists specializes in metabolic health, weight management, and hormone therapy. Our services include medical consultations, treatments, aesthetic services (EMFACE, EMSELLA, EMSCULPT NEO), wellness services, supplements, and other health-related products and services.
Our healthcare providers include:
- Brandy Wiltermuth, ARNP
- Erin Chaney, DNP, ARNP
- Marlene Sexton, LMFT
Medical Services and Provider-Patient Relationship
No Provider-Patient Relationship via Website
Using this website or viewing its content does not create a provider-patient relationship. A provider-patient relationship is established only when you schedule and attend an appointment with one of our healthcare providers and appropriate consent forms are signed.
Not a Substitute for Medical Advice
Information provided on our website is for general informational and educational purposes only. It is not intended to be a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical condition.
Emergency Situations
If you are experiencing a medical emergency, do not use this website or our services. Call 911 or go to the nearest emergency room immediately.
Services and Eligibility
Types of Services
We offer:
- In-person medical consultations and treatments
- Telehealth services (available to patients located in Washington State)
- Aesthetic treatments and wellness services
- Membership programs
- Supplements and health products
- Health coaching and education
Eligibility
Our services are available to adults age 18 and older. Minors (under age 18) may receive services only with parental or legal guardian consent and accompaniment.
Geographic Limitations
Telehealth services are only provided to patients physically located in Washington State at the time of the appointment. In-person services are available at our Lynnwood, WA & Bellingham, WA locations.
Appointments and Scheduling
Appointment Scheduling
Appointments may be scheduled by calling our office at (425) 606-0022 or through our online scheduling system (if available).
Cancellation Policy
We require 24 hours advance notice for appointment cancellations or rescheduling. A $75 fee will be charged for:
- Appointments cancelled with less than 24 hours notice
- Missed appointments (no-shows)
This fee applies to all appointment types, including in-person and telehealth visits. The fee will be charged to the payment method on file and is not billable to insurance.
Emergency Exceptions: If you experience a true emergency that prevents adequate notice, please contact our office at (425) 606-0022 to discuss your situation.
Provider Discretion
Our providers reserve the right to refuse service or terminate the provider-patient relationship at any time for appropriate reasons, including but not limited to non-compliance with treatment plans, disrespectful behavior toward staff, failure to pay for services, or violation of office policies.
Payment and Financial Policies
Accepted Payment Methods
We accept cash, personal checks, major credit cards (Visa, MasterCard, American Express, Discover), debit cards, HSA cards, and FSA cards.
Insurance-Based Services
For services covered by insurance (beginning January 2026), we will verify your insurance benefits and bill your insurance company directly. However:
- You are ultimately responsible for all charges, regardless of insurance coverage
- Co-payments, deductibles, and coinsurance are due at the time of service
- If your insurance denies a claim, you are responsible for the full balance
- You are responsible for understanding your insurance benefits, coverage limitations, and exclusions
Insurance Verification: Verification of benefits is not a guarantee of payment. Insurance companies may deny claims for various reasons after services are rendered.
Cash-Pay Services
Certain services are offered on a cash-pay basis only and are not billed to insurance, including:
- Aesthetic treatments (EMFACE, EMSELLA, EMSCULPT NEO)
- Certain wellness services
- Specific supplements and products
- Other services designated as cash-pay
Payment for cash-pay services is due in full at the time of service.
Outstanding Balances
All balances are due within 30 days of the statement date unless other payment arrangements have been made in advance with our billing department. Patients with outstanding balances past 30 days may be required to pay the outstanding balance in full before scheduling future appointments.
Collections
Accounts over 90 days past due may be forwarded to collections. You will be responsible for all collection costs, including collection agency fees, attorney fees, and court costs. Collection activities may be reported to credit bureaus as permitted by law.
Payment Plans
If you are unable to pay your balance in full, you may request a payment plan before the account is 90 days past due. Contact our billing department at (425) 606-0022 to discuss payment plan options.
Membership Programs
Membership Terms
All membership fees are due in full at the time of enrollment. Memberships may be set up on automatic payment through credit card or ACH bank draft.
Failed Payments
If an automatic payment fails, you will be notified immediately and given 5 business days to provide alternative payment. A $25 failed payment fee may be assessed.
Membership Termination
If your membership payment remains unpaid for more than 30 days past the due date, your membership will be automatically terminated and any accumulated credits, benefits, or perks will be forfeited.
Membership Cancellation
If you request to cancel your membership, all membership benefits, services, and prescription refill privileges will terminate immediately upon your cancellation request, regardless of any remaining days in your current membership period. Membership fees are non-refundable.
Refund and Return Policy
Services Already Rendered
No refunds will be provided for services already performed, including medical consultations, treatments, procedures, aesthetic services, laboratory tests, telehealth visits, and other professional services rendered.
Services Not Yet Rendered
- Within 90 days of purchase: Refunds may be issued for services that have not yet been performed
- After 90 days: Prepaid services will remain as credit on your account with no expiration date
Products
Products may be returned or exchanged within 14 days of purchase with proof of purchase. Products must be unopened and in original packaging. Opened or used products cannot be returned for health and safety reasons. Prescription items are non-returnable.
Defective Products
If you receive a defective product, notify us within 7 days of purchase for replacement or full refund.
Refund Processing
Approved refunds will be processed within 7-10 business days to the original payment method.
Telehealth Services
Telehealth Availability
Emerge offers telehealth services in compliance with Washington State laws. Telehealth appointments are available only to patients physically located in Washington State at the time of the appointment.
Technology Requirements
To participate in telehealth appointments, you need a device with camera and microphone, reliable internet connection, and a private location.
Privacy and Security
We use secure, HIPAA-compliant video conferencing platforms. However, no technology is completely secure. You are responsible for ensuring you are in a private location during telehealth appointments.
Limitations
Telehealth has limitations including limited physical examination, inability to perform certain diagnostic tests remotely, and potential technical issues. Your provider may determine that an in-person visit is necessary.
Privacy and Data Protection
HIPAA Compliance
We comply with the Health Insurance Portability and Accountability Act (HIPAA) and maintain the privacy and security of your protected health information. For detailed information about how we use and protect your health information, please see our Notice of Privacy Practices and Privacy Policy.
Electronic Communications
We may communicate with you via email and text/SMS for appointment reminders, test results, billing statements, and other healthcare-related communications. By providing your contact information, you consent to receive these communications.
Security Risks: Email and text messaging are not completely secure. We cannot guarantee confidentiality of information transmitted via email or text. You may opt out at any time by contacting our office.
Marketing Communications
We may send marketing communications including newsletters, product promotions, and service updates. You may opt out at any time. Your decision to receive or decline marketing communications will not affect your access to care.
Website Use and Content
Intellectual Property
All content on this website, including text, graphics, logos, images, videos, and software, is the property of Emerge Weight & Hormone Specialists or its content suppliers and is protected by United States and international copyright laws. You may not reproduce, distribute, modify, or create derivative works from our content without express written permission.
Acceptable Use
You agree to use our website only for lawful purposes. You may not:
- Use the website in any way that violates any applicable law or regulation
- Transmit any harmful, threatening, abusive, or defamatory content
- Attempt to gain unauthorized access to our systems or networks
- Interfere with or disrupt the website or servers
- Use automated systems to access the website without permission
- Impersonate any person or entity
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the content, privacy practices, or terms of use of any third-party websites. We do not endorse or make any representations about third-party websites.
User-Submitted Content
If you submit content to our website (such as reviews, testimonials, or comments), you grant us a non-exclusive, royalty-free, perpetual, worldwide license to use, reproduce, modify, and display such content. You represent that you own or have necessary rights to submit the content and that the content does not violate any third-party rights.
Disclaimers and Limitations of Liability
Website “As Is”
Our website is provided “as is” and “as available” without warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.
No Warranty of Accuracy
While we strive to provide accurate and up-to-date information, we make no warranties or representations regarding the accuracy, completeness, or timeliness of content on our website.
Limitation of Liability
To the fullest extent permitted by law, Emerge Weight & Hormone Specialists, its providers, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses resulting from:
- Your access to or use of (or inability to access or use) our website or services
- Any conduct or content of any third party on the website
- Unauthorized access, use, or alteration of your transmissions or content
- Technical malfunctions or failures
Maximum Liability
In no event shall our total liability to you for all damages, losses, and causes of action exceed the amount paid by you, if any, for accessing our website or services during the six months prior to the claim.
State Law
Some states do not allow the exclusion or limitation of certain damages, so some of the above limitations may not apply to you. In such cases, our liability will be limited to the greatest extent permitted by law.
Indemnification
You agree to indemnify, defend, and hold harmless Emerge Weight & Hormone Specialists, its providers, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, costs, expenses (including reasonable attorneys’ fees) arising out of or in any way connected with:
- Your use of our website or services
- Your violation of these Terms and Conditions
- Your violation of any rights of another party
- Your violation of any applicable laws or regulations
Dispute Resolution
Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of Washington, without regard to its conflict of law provisions.
Jurisdiction and Venue
Any legal action or proceeding arising out of or relating to these Terms and Conditions shall be brought exclusively in the state or federal courts located in Snohomish County, Washington, and you consent to the personal jurisdiction of such courts.
Arbitration
Any dispute, claim, or controversy arising out of or relating to these Terms and Conditions or the breach, termination, enforcement, interpretation, or validity thereof shall be resolved through binding arbitration in accordance with the American Arbitration Association’s Commercial Arbitration Rules, conducted in Snohomish County, Washington. The arbitrator’s decision shall be final and binding, and judgment may be entered upon it in any court having jurisdiction.
Exception: Either party may seek injunctive or other equitable relief in court to protect intellectual property rights or confidential information.
Class Action Waiver
You agree that any arbitration or legal proceeding shall be conducted on an individual basis and not as a class action, consolidated action, or representative action. You waive your right to participate in a class action lawsuit or class-wide arbitration.
Modifications to Terms
We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to our website. Your continued use of our website or services after changes are posted constitutes your acceptance of the modified Terms and Conditions.
We will indicate at the top of this page the date these Terms and Conditions were last updated. We encourage you to review these Terms and Conditions periodically.
Severability
If any provision of these Terms and Conditions is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.
Entire Agreement
These Terms and Conditions, together with our Privacy Policy and Notice of Privacy Practices, constitute the entire agreement between you and Emerge Weight & Hormone Specialists regarding the use of our website and services, and supersede all prior or contemporaneous communications and proposals.
No Waiver
Our failure to enforce any right or provision of these Terms and Conditions shall not constitute a waiver of such right or provision.
Contact Information
If you have questions about these Terms and Conditions, please contact us:
Emerge Weight & Hormone Specialists
3500 188th ST SW Suite 250
Lynnwood, WA 98037
Phone: (425) 606-0022
Email: contactus@three.health
Website: www.three.health
By using our website or services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.
