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Return & Refund Policy

Effective Date: January 2026

At Emerge Weight & Hormone Specialists, we strive to provide exceptional care and service. Please review our return and refund policy below.

Services

Services Already Rendered

We do not offer refunds for services that have been performed. This includes medical consultations, treatments, procedures, aesthetic services (EMFACE, EMSELLA, EMSCULPT NEO), laboratory tests, telehealth visits, and other professional services.

If you have concerns about a service you’ve received, please contact our office immediately at (425) 606-0022 so we can address your concerns.

Services Not Yet Rendered

  • Within 90 days of purchase: Refunds may be issued for services that have not yet been performed
  • After 90 days: Prepaid services will remain as credit on your account with no expiration date

Products

Return Timeframe

Products purchased from Emerge may be returned or exchanged within 14 days of purchase with proof of purchase.

Return Requirements

Products must meet the following conditions:

  • Unopened and in original packaging
  • In resalable condition
  • Accompanied by original receipt

Please note: Opened or used products cannot be returned or exchanged due to health and safety regulations. Prescription items are non-returnable.

Defective Products

If you receive a defective product, please notify us within 7 days of purchase. We will replace the product or provide a full refund.

How to Return

Bring the product and receipt to our office during business hours. Refunds will be processed to the original payment method within 7-10 business days.

Membership Fees

Membership fees are non-refundable once paid. If you cancel your membership, no refund will be issued for any unused portion of the membership period. All membership benefits, services, and prescription refill privileges terminate immediately upon cancellation.

Appointment Cancellations

We require 24 hours advance notice for appointment cancellations or rescheduling. A $75 fee will be charged for appointments cancelled with less than 24 hours notice or missed appointments (no-shows). This fee applies to all appointment types and is non-refundable.

If you experience a true emergency preventing adequate notice, please contact our office to discuss your situation.

Refund Processing

All approved refunds are processed within 7-10 business days and returned via the original payment method.

Billing Questions

If you believe you have been charged incorrectly, please contact our billing department at (425) 606-0022 within 30 days of receiving your statement. We will investigate and respond within 15 business days.

For questions about this policy or to discuss your specific situation, please contact our office at (425) 606-0022.