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Privacy Policy

Emerge Weight & Hormone Specialists
(formerly ThreeHealth)

Effective Date: January 1, 2026
Last Updated: January 1, 2026

Introduction

At Emerge Weight & Hormone Specialists, we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy describes how we collect, use, disclose, and protect information when you visit our website at www.three.health, use our services, or interact with us.

This Privacy Policy applies to information collected through our website, in our office, via telehealth services, and through other interactions with our practice. For information specifically about how we handle your protected health information (PHI) under HIPAA, please refer to our Notice of Privacy Practices.

Information We Collect

Personal Information You Provide

We collect information that you voluntarily provide to us, including:

Patient Registration and Appointment Information:

  • Name, date of birth, address, phone number, email address
  • Emergency contact information
  • Insurance information (policy numbers, group numbers, subscriber information)
  • Payment information (credit card numbers, bank account information for ACH payments)
  • Social Security number (for billing and insurance purposes)

Medical and Health Information:

  • Medical history, symptoms, diagnoses, and treatment information
  • Medication lists and pharmacy information
  • Laboratory test results
  • Records from other healthcare providers
  • Health insurance coverage and benefits information

Communication Preferences:

  • Email address for newsletters and marketing communications
  • Mobile phone number for text/SMS communications
  • Preferred contact methods and times

Membership and Account Information:

  • Membership enrollment details
  • Account credentials for patient portal access
  • Payment method information for automatic payments

Information Automatically Collected

When you visit our website, we automatically collect certain information through cookies and similar technologies:

Website Usage Information:

  • IP address
  • Browser type and version
  • Device type and operating system
  • Pages visited and time spent on pages
  • Referring website addresses
  • Date and time of visits
  • Click-through and navigation patterns

Cookies and Tracking Technologies: We use cookies (small text files stored on your device) and similar technologies to enhance your website experience, analyze site usage, and support our marketing efforts. You can control cookies through your browser settings, though disabling cookies may affect website functionality.

Information from Third Parties

We may receive information about you from:

  • Your insurance company (coverage verification, claims processing)
  • Other healthcare providers (medical records, referral information)
  • Pharmacies (medication history)
  • Payment processors (transaction confirmations)
  • Marketing service providers (email delivery status, engagement metrics)

How We Use Your Information

For Treatment, Payment, and Healthcare Operations

As described in our Notice of Privacy Practices, we use your protected health information for:

  • Providing medical treatment and healthcare services
  • Billing for services and processing insurance claims
  • Healthcare operations including quality improvement, training, and business planning

For Communication and Scheduling

  • Sending appointment reminders via phone, email, or text
  • Communicating test results and treatment information
  • Providing telehealth services
  • Responding to your inquiries and requests

For Marketing and Promotional Purposes

With your consent, we use your contact information to send:

  • Monthly newsletters with educational content, seasonal recipes, and wellness tips
  • Promotional offers for services and products
  • Information about new services or treatments
  • Practice updates and announcements

You may opt out of marketing communications at any time without affecting your access to care.

For Website Improvement and Analytics

  • Analyzing website traffic and user behavior to improve our site
  • Understanding which content and services are most valuable to visitors
  • Identifying and fixing technical issues
  • Optimizing user experience and navigation

For Legal and Safety Purposes

  • Complying with legal obligations and regulatory requirements
  • Protecting against fraud, security threats, and illegal activities
  • Enforcing our Terms and Conditions
  • Responding to legal requests and preventing harm

For Business Operations

  • Processing payments and managing billing
  • Managing membership programs and automatic payments
  • Maintaining patient records in our electronic health record system
  • Managing vendor and business associate relationships

How We Share Your Information

Healthcare and Treatment Purposes

We share your health information with:

  • Healthcare providers involved in your care
  • Laboratories, imaging centers, and other diagnostic facilities
  • Pharmacies for prescription fulfillment
  • Other healthcare facilities for coordinated care

Business Associates

We share information with third-party service providers who perform services on our behalf, including:

  • Electronic health record (EHR) system provider (AdvancedMD)
  • Billing and collections services
  • Payment processors
  • Email marketing services
  • Website hosting and IT services
  • Telehealth platform providers

All business associates are required to sign agreements protecting the privacy and security of your information.

Insurance Companies

We share information with your health insurance company for:

  • Benefit verification and eligibility determination
  • Claims submission and processing
  • Payment collection
  • Utilization review and case management

As Required by Law

We may disclose information when required by federal, state, or local law, including:

  • Public health reporting
  • Law enforcement requests with valid legal authority
  • Court orders and subpoenas
  • Health oversight activities by regulatory agencies
  • Workers’ compensation proceedings

With Your Consent

We may share your information with third parties when you provide explicit consent, such as:

  • Sharing records with family members you designate
  • Providing information to employers for fitness-for-duty evaluations
  • Releasing records to other healthcare providers you specify

Business Transfers

If Emerge is involved in a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, subject to the same privacy protections.

We Do Not Sell Your Information

We do not sell, rent, or trade your personal information or protected health information to third parties for their marketing purposes.

Your Privacy Rights

Right to Access Your Information

You have the right to request access to and copies of your health information. You may also request an electronic copy if your records are maintained electronically. We will respond to your request within 30 days.

Right to Request Amendments

If you believe your health information is incorrect or incomplete, you may request an amendment. We may deny your request under certain circumstances and will provide a written explanation.

Right to Request Restrictions

You have the right to request restrictions on how we use or disclose your health information. We are not required to agree to your request except when you pay out-of-pocket in full for a service and request that we not disclose information to your health plan.

Right to Confidential Communications

You may request that we communicate with you in a specific way or at a specific location (for example, calling you at work instead of home).

Right to an Accounting of Disclosures

You have the right to request a list of certain disclosures we have made of your health information within the past six years.

Right to Opt Out of Marketing Communications

You may opt out of receiving marketing communications at any time:

  • Email: Click “unsubscribe” in any marketing email or reply “UNSUBSCRIBE”
  • Text/SMS: Reply “STOP” to any marketing text
  • Phone: Call (425) 606-0022 to request removal
  • In Person: Inform any staff member

Right to Manage Cookie Preferences

You can control cookies through your browser settings. Most browsers allow you to refuse cookies or alert you when cookies are being sent. Note that disabling cookies may affect website functionality.

Right to a Copy of This Privacy Policy

You may request a paper copy of this Privacy Policy at any time by contacting our office.

Data Security

Security Measures

We implement comprehensive administrative, physical, and technical safeguards to protect your information:

Technical Safeguards:

  • Encryption of data in transit and at rest
  • Secure, HIPAA-compliant systems and platforms
  • Firewalls and intrusion detection systems
  • Regular security assessments and vulnerability testing
  • Multi-factor authentication for system access

Physical Safeguards:

  • Secure facilities with controlled access
  • Locked storage for physical records
  • Secure disposal of documents containing personal information
  • Video surveillance and alarm systems

Administrative Safeguards:

  • Employee training on privacy and security requirements
  • Access controls limiting information access to authorized personnel only
  • Business associate agreements with all vendors
  • Incident response and breach notification procedures
  • Regular policy reviews and updates

Limitations of Security

While we take reasonable precautions to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your information.

Breach Notification

In the event of a breach of your unsecured protected health information, we will notify you in accordance with federal and state law requirements.

Electronic Communications

Email and Text Messaging

We may communicate with you via email and text/SMS for appointment reminders, test results, and other healthcare communications. Email and text messaging are not completely secure. We cannot guarantee the confidentiality of information transmitted via these methods.

Your Responsibilities:

  • Keep your email address and phone number current
  • Protect your devices with passwords or biometric security
  • Notify us immediately if your email or phone is compromised
  • Inform us if you wish to opt out of electronic communications

Telehealth

We use secure, HIPAA-compliant video conferencing platforms for telehealth appointments. However, there are potential risks including unauthorized access, technical difficulties, and information being accidentally disclosed if others can hear or see your session.

Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors without parental consent. If we become aware that we have collected information from a minor without proper consent, we will take steps to delete such information.

Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

Data Retention

We retain your personal information and health records for as long as necessary to:

  • Provide you with healthcare services
  • Comply with legal and regulatory requirements
  • Resolve disputes and enforce our agreements

Washington State law requires that we maintain medical records for a minimum of:

  • 10 years from the date of last service for adult patients
  • 10 years from the date the patient reaches age 18 for minor patients (or minimum of 3 years from date of last service, whichever is longer)

After the required retention period, we securely destroy records in accordance with applicable laws.

International Users

Our website and services are designed for users in the United States, specifically Washington State. If you access our website from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located and our practice operates. By using our website or services, you consent to this transfer.

California Privacy Rights

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA). However, CCPA exempts protected health information covered by HIPAA. For non-health information covered by CCPA, you may contact us to exercise your rights.

Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Changes will be effective immediately upon posting to our website. We will indicate at the top of this page the date this Privacy Policy was last updated.

Material changes to this Privacy Policy will be communicated through:

  • Posting the updated policy on our website
  • Notice in our office
  • Email notification (if you have opted in to receive communications)

Your continued use of our website or services after changes are posted constitutes your acceptance of the modified Privacy Policy.

Contact Us

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about how your information is handled, please contact us:

Privacy Officer
Emerge Weight & Hormone Specialists
3500 188th ST SW Suite 250
Lynnwood, WA 98037

Phone: (425) 606-0022
Email: contactus@three.health
Website: www.three.health

Filing a Complaint

If you believe your privacy rights have been violated, you may file a complaint with:

Our Office:
Emerge Weight & Hormone Specialists
3500 188th ST SW Suite 250
Lynnwood, WA 98037
Phone: (425) 606-0022

U.S. Department of Health and Human Services:
Office for Civil Rights
U.S. Department of Health and Human Services
200 Independence Avenue, S.W., Room 509F
Washington, D.C. 20201
Phone: (877) 696-6775
Website: www.hhs.gov/ocr/privacy/hipaa/complaints/

You will not be penalized or retaliated against for filing a complaint.

Notice of Privacy Practices

Emerge Weight & Hormone Specialists
(formerly ThreeHealth)

Effective Date: January 1, 2026

THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.

Our Legal Duties

Emerge Weight & Hormone Specialists is required by federal and state law to:

  • Maintain the privacy and security of your protected health information (PHI)
  • Provide you with this notice of our legal duties and privacy practices
  • Follow the terms of the notice currently in effect
  • Notify you if we are unable to agree to a requested restriction
  • Notify you following a breach of your unsecured PHI

We reserve the right to change our privacy practices and the terms of this notice. If we make changes, the new notice will apply to all PHI we maintain. We will post the current notice in our office and on our website at www.three.health, and will provide you with a copy upon request.

How We May Use and Disclose Your Health Information

Without Your Written Authorization

We may use and disclose your health information for:

Treatment (45 CFR ยง 164.506)

We may use your health information to provide you with medical treatment or services. We may disclose health information about you to doctors, nurses, technicians, or other personnel who are involved in your care, including people outside our office.

Examples:

  • Sharing your medical history with a specialist we refer you to
  • Providing your prescription information to your pharmacy
  • Sending your test results to other providers involved in your care

Payment (45 CFR ยง 164.506)

We may use and disclose your health information to bill and collect payment for the services we provide. This may include disclosing information to your health insurance company to obtain payment for services or to determine eligibility or coverage.

Examples:

  • Submitting claims to your insurance company
  • Verifying your insurance coverage before providing services
  • Providing billing information to collection agencies if you have an outstanding balance

Health Care Operations (45 CFR ยง 164.506)

We may use and disclose your health information for our health care operations, including quality assessment, training programs, credentialing, business planning, and other administrative activities.

Examples:

  • Reviewing treatment effectiveness and patient outcomes
  • Training medical students, residents, or other healthcare professionals
  • Conducting business planning and management activities
  • Quality improvement activities and patient safety programs

As Required by Law (45 CFR ยง 164.512(a))

We will disclose your health information when required to do so by federal, state, or local law.

Examples:

  • Reporting child abuse or neglect to state authorities
  • Reporting certain diseases to public health authorities
  • Providing information in response to court orders or subpoenas

Public Health Activities (45 CFR ยง 164.512(b))

We may disclose your health information for public health activities, including reporting disease, injury, vital events such as birth or death, and public health surveillance, investigations, and interventions.

Examples:

  • Reporting communicable diseases to public health authorities
  • Reporting adverse reactions to medications to the FDA
  • Notifying public health authorities about potential disease outbreaks

Other Permitted Uses and Disclosures

We may also use and disclose your health information for:

Health Oversight Activities (45 CFR ยง 164.512(d))

To health oversight agencies for activities authorized by law, such as audits, investigations, inspections, licensure, and disciplinary proceedings.

Judicial and Administrative Proceedings (45 CFR ยง 164.512(e))

In response to a court order, administrative order, subpoena, discovery request, or other lawful process.

Law Enforcement Purposes (45 CFR ยง 164.512(f))

To law enforcement officials for purposes such as:

  • Complying with court orders or subpoenas
  • Identifying or locating suspects, fugitives, material witnesses, or missing persons
  • Reporting crimes that occur on our premises
  • Reporting crimes in emergencies

To Avert a Serious Threat to Health or Safety (45 CFR ยง 164.512(j))

When necessary to prevent or lessen a serious and imminent threat to your health or safety or the health or safety of others.

Coroners, Medical Examiners, and Funeral Directors (45 CFR ยง 164.512(g))

We may disclose health information to coroners, medical examiners, or funeral directors to allow them to carry out their duties.

Organ and Tissue Donation (45 CFR ยง 164.512(h))

We may disclose health information to organ procurement organizations or others engaged in the procurement, banking, or transplantation of organs for donation and transplant purposes.

Military and Veterans (45 CFR ยง 164.512(k)(1))

If you are a member of the armed forces, we may disclose health information as required by military command authorities.

Workers’ Compensation (45 CFR ยง 164.512(l))

We may disclose health information to comply with workers’ compensation laws and other similar programs that provide benefits for work-related injuries or illnesses.

Research (45 CFR ยง 164.512(i))

We may use or disclose health information for research purposes when an institutional review board or privacy board has approved the research and established protocols to ensure privacy.

Business Associates (45 CFR ยง 164.502(e) and ยง 164.504(e))

We may disclose health information to our business associates who perform services on our behalf (such as billing, IT services, or data storage). Our business associates are required by contract to appropriately safeguard your information.

Uses and Disclosures That Require Your Written Authorization

The following uses and disclosures require your written authorization:

Psychotherapy Notes

Most uses and disclosures of psychotherapy notes (if applicable) require your written authorization (45 CFR ยง 164.508).

Marketing Purposes

Uses and disclosures for marketing purposes require your written authorization, except for face-to-face marketing communications and promotional gifts of nominal value (45 CFR ยง 164.508).

Examples of marketing communications:

  • Newsletters with educational content and wellness tips
  • Promotional offers for services and products
  • Information about new treatments or services

Sale of PHI

Disclosures that constitute a sale of PHI require your written authorization (45 CFR ยง 164.508).

Other Uses

Other uses and disclosures not described in this notice will be made only with your written authorization. You may revoke such authorization in writing at any time, and the revocation will be effective except to the extent we have already taken action in reliance on the authorization.

Your Rights Regarding Your Health Information

Right to Inspect and Copy (45 CFR ยง 164.524)

You have the right to inspect and obtain a copy of your health information that may be used to make decisions about your care. This includes medical and billing records, but may not include psychotherapy notes or information compiled for legal proceedings.

Electronic Records: If your health information is maintained electronically, you have the right to request an electronic copy.

Fees: We may charge a reasonable, cost-based fee for copying and mailing costs.

Response Time: We will respond to your request within 30 days.

How to Request: Submit a written request to our office at the address listed at the end of this notice.

Right to Amend (45 CFR ยง 164.526)

If you believe your health information is incorrect or incomplete, you may request an amendment for as long as we maintain the information.

Denial of Request: We may deny your request under certain circumstances, such as if:

  • The information was not created by us
  • The information is not part of the records we maintain
  • The information is accurate and complete

If we deny your request, we will provide you with a written explanation and inform you of your right to submit a statement of disagreement.

Response Time: We will respond to your request within 60 days.

How to Request: Submit a written request to our office specifying what information you want amended and why.

Right to an Accounting of Disclosures (45 CFR ยง 164.528)

You have the right to request a list of certain disclosures we have made of your health information for purposes other than treatment, payment, and health care operations within the six years prior to your request.

What’s Included: The accounting will include:

  • Date of disclosure
  • Name of the person or entity who received the information
  • Brief description of the information disclosed
  • Purpose of the disclosure

What’s Not Included: The accounting will not include disclosures:

  • For treatment, payment, or health care operations
  • Made to you or authorized by you
  • For national security or intelligence purposes
  • To correctional institutions or law enforcement officials
  • That occurred before April 14, 2003

Response Time: We will respond to your request within 60 days.

Fees: The first accounting in any 12-month period is free. We may charge a reasonable fee for additional accountings within the same 12-month period.

How to Request: Submit a written request to our office specifying the time period for the accounting.

Right to Request Restrictions (45 CFR ยง 164.522)

You have the right to request restrictions on how we use or disclose your health information for treatment, payment, or health care operations.

We Are Not Required to Agree to your request, except in one situation:

  • If you pay out-of-pocket in full for a service and request that we not disclose information about that service to your health plan for payment or health care operations purposes, we must honor that request unless disclosure is required by law.

How to Request: Submit a written request to our office specifying what information you want to restrict and how you want it restricted.

Right to Request Confidential Communications (45 CFR ยง 164.522(b))

You have the right to request that we communicate with you about medical matters in a certain way or at a certain location.

Examples:

  • Requesting that we call you at work rather than at home
  • Requesting that we mail information to a P.O. box rather than your home address
  • Requesting that we send communications via secure email rather than regular mail

We will accommodate reasonable requests. You do not need to explain the reason for your request.

How to Request: Submit a written request to our office specifying how or where you wish to be contacted.

Right to a Paper Copy of This Notice (45 CFR ยง 164.520)

You have the right to a paper copy of this notice at any time, even if you have agreed to receive it electronically.

How to Obtain: You may obtain a copy:

  • At our office
  • By calling (425) 606-0022
  • By visiting our website at www.three.health

Right to Be Notified of a Breach (45 CFR ยง 164.404)

You have the right to be notified in the event that we (or a Business Associate) discover a breach of your unsecured PHI. We will notify you:

  • Without unreasonable delay
  • Within 60 days of discovering the breach
  • By first-class mail (or email if you have agreed to electronic notice)

The notification will include:

  • Description of the breach
  • Types of information involved
  • Steps you should take to protect yourself
  • What we are doing to investigate and mitigate harm
  • Contact information for questions

Complaints

If you believe your privacy rights have been violated, you may file a complaint with our office or with the Secretary of the Department of Health and Human Services. You will not be penalized or retaliated against for filing a complaint.

To File a Complaint with Emerge:

Emerge Weight & Hormone Specialists
3500 188th ST SW Suite 250
Lynnwood, WA 98037

Phone: (425) 606-0022
Email: contactus@three.health

To File a Complaint with HHS:

Office for Civil Rights
U.S. Department of Health and Human Services
200 Independence Avenue, S.W., Room 509F
Washington, D.C. 20201

Phone: (877) 696-6775
Website: www.hhs.gov/ocr/privacy/hipaa/complaints/

Contact Information

For questions about this Notice of Privacy Practices, to exercise your rights, or to obtain additional information:

Emerge Weight & Hormone Specialists
3500 188th ST SW Suite 250
Lynnwood, WA 98037

Phone: (425) 606-0022
Email: contactus@three.health
Website: www.three.health

Office Hours:
Monday – Friday: 9:00 AM – 5:00 PM
(Please call for current hours)

Acknowledgment

This Notice of Privacy Practices is provided for your information. You are not required to sign an acknowledgment that you have received this notice when accessing our website. However, if you become a patient and receive services from our practice, we will ask you to sign an acknowledgment form for our records.

This Notice of Privacy Practices complies with the Health Insurance Portability and Accountability Act of 1996 (HIPAA) Privacy Rule (45 CFR Parts 160 and 164) and Washington State privacy laws.

Relationship to Other Policies

This Privacy Policy should be read in conjunction with:

  • Terms and Conditions (terms governing use of our website and services)

In the event of any conflict between this Privacy Policy and our Notice of Privacy Practices regarding protected health information, the Notice of Privacy Practices shall control.

By using our website or services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your information as described herein.